Ryanair is committed to paying refunds due to customers within five working days and will provide additional disruption information through its digital app, in a series of improvements announced on Thursday.
The Irish airline said it was launching a series of improvements to its system to improve service and provide “easy access to all flight information” when passengers need it most.
Ryanair is committed to reimbursing passengers within five working days, regardless of the payment method they used to book flights.
The carrier was one of many controversial topics over the time it takes to reimburse customers following massive flight cancellations when Covid-19 hit in 2020.
In the event of major disruptions, it will also provide live video and webcasts from its operations center during major disruptions and have live updates on new departure times and reroutings.
The airline’s app will have easier access to boarding passes, certificates and other travel documents.
An updated myRyanair account will allow customers to store their travel documents in one place.
Ryanair’s chief marketing officer Dara Brady said the improvements were due to feedback from customer panels.
“These enhancements allow our customers to use online when changing flight dates or passenger names, updating contact information or adding baggage / seats,” he said. he adds.