This article was translated from our Spanish edition using AI technologies. Errors may exist due to this process.
Just a few weeks ago, one or More hackers have stolen 125 GB of confidential information from Twitch , which included the source code of the website and streamers salary , among other data. Now, cybercriminals have smashed into players’ favorite platform and stole payments from various content creators .
One of the first to report the new hack was the streamer Killadelphia , who reported on Twitter that someone entered his Tic account, despite activating 2-step verification.
I’m working hard, so I ain’t got nothing to ask of anybody right now https://t.co/2OXLS9kv65
-Killadelphia (@KilladeIphia) October 15, 2021
Cybercriminals changed the payment method , by replacing the bank account number on which the streamer receives platform deposits, with an unknown PayPal account.
The same has happened to others ticking As xSophieSophie , Dakillzor and EliteJonas1 . Content creators reported that their accounts were also compromised to change payment information.
Twitcher will not refund payments stolen by hackers
Of course, the affected banners reached out to Twitch Technical Support to try to get their money back. However, the platform’s response has been more than disappointing.
âAfter investigation, it appears that the payment was sent using the chosen payment method. The assumption of responsibility cannot recover or remit the payments which are settled correctly “ , was the answer that Killadelphia has received.
The tic xSophieSophie expressed his anger and helplessness in the face of the platform’s indifference. In your case, technical support asked you to turn on 2-step verification, change your password, and update your payment information. He also suggested “take all preventive measures to avoid compromising situations again.”
Just frustrating now my password has been changed my 2fa was activated it still is !!! And they ALWAYS change my payment method, why don’t you even want to investigate how they do this to protect others ???? @tic @twitchsupport @KilladeIphia @Dakillzor pic.twitter.com/DtJjIyrUMA
– Sophie (@xSophieSophie) October 19, 2021
For its part, EliteJonas1 received a similar response after the hackers stolen $ 347 (around 7,000 Mexican pesos), a significant sum for a relatively small streamer.
Data theft and inaction by Tic caused a lot of trouble in the community, as both streamers and users threatened to leave the gaming platform for good .